Storage St Jamess Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage St Jamess provides storage and related services, including packing, handling, loading, transport and removal services within our service area. By placing a booking, using our website, or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business or organisation that requests or receives services from Storage St Jamess.

Services means storage, removal, packing, handling, loading, unloading, transport of goods, and any related services provided by Storage St Jamess.

Goods means the items that you deliver to us, or that we collect from you, for storage, removal or related services.

Contract means the agreement between you and Storage St Jamess for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

Storage St Jamess provides secure storage facilities and related removal and transport services within our service area. The precise scope of services to be provided in any particular Contract, including collection and delivery points, access arrangements, duration of storage, and any removal services, will be agreed during the booking process and confirmed in your booking confirmation.

Any quotations or descriptions of services provided before a booking is confirmed are indicative only and subject to survey, stock availability, access conditions and confirmation by Storage St Jamess.

3. Booking Process

You may request a quotation or provisional booking by contacting us or completing our online or written enquiry forms. We may ask you for detailed information regarding the nature, volume and approximate value of your goods, access to premises, floor levels, vehicle access restrictions, and any specific requirements for packing, disassembly or reassembly.

A booking is only confirmed when we have issued written confirmation specifying the services to be provided, the estimated or fixed charges, and the scheduled dates and times, and you have accepted these terms. We reserve the right to decline any booking at our discretion.

If information you provide during the booking process is incomplete, inaccurate or materially misleading, we may revise our charges, change the service specification, or cancel the booking. You are responsible for notifying us promptly of any changes to your requirements, including changes to dates, addresses, access conditions or the volume of goods to be stored or removed.

4. Quotations and Charges

Unless stated otherwise in writing, all quotations are estimates based on the information you provide and are not binding if the actual work or storage requirements differ from those assumed. Quotations are normally valid for a limited period stated in the quotation and may be withdrawn or amended at any time before acceptance.

Our charges may include, as applicable, collection and delivery fees, transport charges, storage fees, packing materials, labour costs, access charges, and any charges for additional services. Storage fees are usually charged on a recurring basis, such as weekly or monthly, and are payable in advance.

We may apply additional charges for services requested or required but not included in the original quotation, such as waiting time, out-of-hours work, difficult access, the carriage of unusually heavy or bulky items, and the handling or disposal of waste or prohibited items discovered within your goods.

5. Payments and Invoicing

Unless we agree otherwise in writing, payment for removal and transport services is due in full before or on the day the services are carried out. For ongoing storage, payment is due in advance for each storage period. We may require a deposit or prepayment and may refuse to start or continue services until cleared funds have been received.

Payment must be made using one of the payment methods we accept from time to time. You are responsible for ensuring that your payment details are accurate and up to date. Where payments are made by a third party on your behalf, you remain fully responsible for all sums due under the Contract.

If you fail to pay any amount when due, we may charge interest on the overdue amount at a reasonable rate and recover any costs incurred in seeking payment. We may withhold goods, suspend access to the storage unit, or refuse to provide further services until all outstanding amounts have been paid in full. We also reserve the right to exercise a lien over goods stored or held by us for all sums due.

6. Cancellations and Changes

You may cancel or request changes to a booking by notifying us in writing. Any cancellation or change will only take effect when acknowledged by us. Where you cancel within a specified notice period, we may charge a cancellation fee as set out in your quotation or booking confirmation.

If you cancel a removal or transport service at short notice, or fail to provide access at the agreed time, we may charge a fee to cover costs incurred and loss of opportunity. If you terminate ongoing storage before the end of a paid period, we are not obliged to refund any unused portion of storage fees unless we agree otherwise.

We may cancel or postpone services where events outside our reasonable control make it impractical or unsafe to proceed. These may include severe weather, accidents, road closures, mechanical failures, strikes, or issues affecting access to premises. In such cases, we will seek to rearrange the services as soon as reasonably practicable, but we are not liable for any resulting loss or inconvenience.

7. Access, Collection and Delivery

You are responsible for ensuring that we have suitable access to the premises at the agreed dates and times, including any necessary permissions to park and load or unload. You must inform us of any access restrictions, parking limitations, time restrictions, security procedures, or other obstacles that could affect the services.

If we attend at the agreed time and are unable to gain access, or if the premises are not ready for loading or unloading, we may charge waiting time or aborted visit fees, or rearrange the service at additional cost. Where we provide storage-only services, your access to the storage facility or unit may be subject to our access procedures and opening hours, which may change from time to time.

You are responsible for ensuring that all goods to be stored or removed are available, appropriately packed where necessary, and clearly separated from items not to be moved. We are not responsible for goods left behind where they are not clearly identified or made available at the time of collection.

8. Your Responsibilities

You confirm that you are either the owner of the goods or have the full authority of the owner to enter into the Contract. You agree to indemnify us against any claim brought by a third party arising from our handling of the goods at your request.

You are responsible for preparing your goods for storage or removal, including secure packing where you do not purchase packing services from us, dismantling items where necessary unless we agree otherwise, and ensuring that all appliances are drained, defrosted, and clean to prevent leakage, mould or infestation.

You must not store or present for removal any goods prohibited under these Terms and Conditions, including hazardous, illegal, perishable or environmentally harmful items. You are also responsible for ensuring that no waste, rubbish or contaminated materials are included within your goods unless previously agreed with us and packaged in accordance with applicable regulations.

9. Prohibited and Restricted Items

You must not store or request us to remove or transport any items that are prohibited by law or that may pose a risk to people, property or the environment. These include, without limitation, explosives, firearms and ammunition, flammable or combustible materials, gas cylinders, chemicals, corrosives, toxic substances, illegal substances, perishable food, live animals or plants, and any items that emit fumes or odours.

We may also refuse to store or transport items of unusual value, including cash, securities, valuable documents, jewellery, watches, precious metals, artwork, antiques or collections, unless we have expressly agreed to do so in writing and specific arrangements have been made.

If any such prohibited or restricted items are discovered in your goods, we may remove, isolate, or dispose of them at your cost and without liability to you. You will be responsible for any loss, damage or expense we incur as a result of your breach of this clause, including costs associated with cleaning, decontamination or compliance with waste and environmental regulations.

10. Waste Regulations and Disposal

Storage St Jamess operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not accept household waste, builder's rubble, clinical waste or similar materials except where explicitly agreed and in compliance with relevant regulations.

If we agree to remove certain unwanted items as part of a removal or clearance service, you confirm that you have the right to dispose of those items and that they do not contain hazardous or regulated waste unless disclosed and agreed in advance. We may apply additional charges for the handling, transport and lawful disposal of items that require special treatment.

Where waste items or prohibited materials are found mixed with your goods, we may separate and dispose of such items in a lawful manner, and you will be responsible for all associated costs, including any additional labour, transport and disposal fees, and any charges imposed by regulatory authorities.

11. Liability and Limits of Responsibility

We will exercise reasonable care and skill in providing our services. However, our liability for loss of or damage to goods is subject to the limitations set out in this clause. You are encouraged to arrange appropriate insurance cover for your goods, whether through our recommended providers or independently.

We are not liable for loss or damage arising from your own acts or omissions, inadequate packing by you or a third party, inherent defects in goods, wear and tear, atmospheric or climatic conditions, vermin, insects, mould, rust, or gradual deterioration. We are also not responsible for loss arising from delay, missed deliveries or inability to complete services where caused by events beyond our reasonable control.

To the extent permitted by law, our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, is limited to a reasonable amount per item or per consignment, as set out in your quotation or booking confirmation, or otherwise to a fair market value of the goods at the time of loss, whichever is lower. We are not liable for any indirect or consequential losses, including loss of profit, loss of revenue, loss of opportunity, or business interruption.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

12. Claims and Notification of Loss or Damage

You must inspect your goods promptly upon delivery or when you access them in storage. Any visible loss or damage that you believe was caused during our services must be notified to us in writing as soon as reasonably possible, and in any event within the period specified in your booking confirmation or our standard claims procedure.

For goods that remain in storage, you must notify us in writing of any loss or damage as soon as you become aware of it. We may require reasonable evidence of the loss or damage, such as photographs, inventories or purchase documentation, and the opportunity to inspect the goods and the storage unit.

Failure to notify us within a reasonable time may prejudice our ability to investigate your claim and may affect the outcome. Any claim will be considered in accordance with these Terms and Conditions and any applicable insurance arrangements.

13. Right of Lien and Sale of Goods

We have a legal right to retain possession of your goods, known as a lien, for all amounts due and payable under the Contract, including storage charges, removal fees, interest and costs. While a lien is in place, we may refuse to release goods or allow access to them.

If any sum remains unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the goods to recover the amounts owed and any costs of sale or disposal. Any surplus proceeds, after deducting all sums due to us, will be remitted to you. If the sale proceeds are insufficient to cover the amounts owed, you will remain liable for the balance.

14. Termination of Storage

Either party may terminate ongoing storage by giving written notice in accordance with the notice period specified in your storage agreement or our standard terms. On termination, you must remove your goods from our facility by the agreed date and settle all outstanding charges up to the date of removal.

If you fail to collect your goods on termination, or fail to give us instructions for their delivery, we may continue to charge storage fees and may ultimately exercise our rights under the lien and sale provisions of these Terms and Conditions.

15. Data Protection and Privacy

We will collect and process personal information relating to you in order to provide our services, manage your account, and meet our legal obligations. We will handle your personal data in accordance with applicable data protection laws and our privacy practices in place from time to time.

You are responsible for ensuring that any personal data contained within your goods, such as documents or storage media, is appropriately protected or removed if you do not wish us to handle it. We are not responsible for any loss or misuse of personal data contained within your goods unless caused by our negligence.

16. Amendments to Terms and Conditions

We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our business operations. The version in force at the time you make a booking or renew a storage period will apply to that Contract. Updated terms may be made available on our website or provided to you upon request.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Storage St Jamess, shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to provide the services, provided that this does not materially reduce the level of service you receive.

These Terms and Conditions, together with any quotation, booking confirmation and any additional written terms agreed between us, constitute the entire agreement between you and Storage St Jamess in relation to the services and supersede any prior discussions, representations or agreements.