Stjamess Storage Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Stjamess Storage provides storage services to customers in the United Kingdom. By making a booking, placing goods into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before proceeding. They are intended to explain the responsibilities of both parties in a clear and practical way, including the booking process, payments, cancellations, liability, waste regulations, and governing law. In these terms, references to we, us, and our mean Stjamess Storage, and references to you and your mean the customer using the service.

1. Scope of the Service

Stjamess Storage provides storage solutions for personal and business customers, subject to availability and compliance with these conditions. The service may include short-term or longer-term storage of approved items, access arrangements, and related administrative support. We may refuse any booking or restrict the use of storage units where we reasonably believe the goods are unsuitable, unsafe, illegal, or capable of causing damage, nuisance, or breach of law. Nothing in these terms creates a bailment beyond the limited responsibilities expressly stated here.

2. Booking Process

A booking is not confirmed until we have accepted your request and, where required, received the relevant payment or deposit. During the booking process, you must provide accurate and complete information about yourself, the goods to be stored, the intended use of the unit, and any special handling requirements. You must also ensure that all persons acting on your behalf are authorised to do so. We may request identification, proof of address, or other verification before confirming your storage arrangement. If any information you provide is incorrect or misleading, we may cancel or suspend the booking without liability.

You are responsible for checking that the size and type of storage space offered meet your needs. Any descriptions, measurements, or references to capacity are provided in good faith but may vary slightly. A storage agreement may be formed electronically, by signed paperwork, or by continued use of the service after acceptance of these terms. We may make reasonable changes to the booking procedure from time to time to reflect operational or legal requirements, provided that such changes do not unfairly affect your rights under an existing agreement.

3. Storage of Goods

Goods placed into storage must be packed, labelled, and protected appropriately for the nature of the items concerned. You remain responsible for ensuring that the contents are suitable for storage and are not likely to deteriorate, leak, smell, attract pests, or otherwise affect other customers or our premises. Unless we have expressly agreed otherwise in writing, you must not store cash, negotiable instruments, jewellery, precious metals, perishable food, live animals, plants, weapons, explosives, toxic materials, flammable substances, stolen goods, or any item the possession of which is prohibited by law. If such goods are discovered, we may remove, dispose of, or report them to the relevant authorities, and you will be liable for any resulting loss or cost.

You must ensure that any goods stored comply with all applicable legal and safety requirements. Where items are fragile, valuable, or sensitive to climate conditions, you must take appropriate precautions and assume the risk of damage arising from inadequate packaging, inherent defects, or ordinary environmental changes. We are not required to inspect the contents of storage units, and any failure by us to identify prohibited goods shall not be treated as acceptance of them. You also agree not to use the storage space for living, sleeping, conducting unlawful activity, or creating a nuisance to others.

Customer Responsibilities

• Keep the unit locked and secure unless access is required under the agreement.
• Ensure all items are clearly owned by you or lawfully entrusted to you.
• Comply with all instructions relating to fire safety, access, and site use.
• Notify us promptly if any stored goods become hazardous or likely to cause loss.

Any failure to meet these obligations may result in suspension of access, removal of goods, additional charges, or termination of the storage arrangement.

4. Payment Terms

Fees are payable in advance unless we agree otherwise in writing. The price of storage, deposits, administrative fees, and any additional charges will be set out in the relevant booking confirmation or service schedule. Payments must be made on time using the approved payment methods we specify. If a payment is missed, we may charge interest, recovery costs, or reasonable administration fees where permitted by law. We may also suspend access to the unit, refuse entry, or exercise any rights available under these terms until overdue sums are paid in full.

We may review and change our charges from time to time, including for renewed storage periods, subject to reasonable notice. Any tax payable under applicable law will be added to the stated price where relevant. If you are using the service as a business customer, you are responsible for ensuring that any billing details or purchase references you provide are correct. Payment disputes must be raised promptly and in good faith. Disputed amounts do not entitle you to withhold payment of undisputed sums.

5. Cancellations and Termination

You may cancel a booking before the storage period begins, subject to any cancellation terms stated at the time of booking. If you cancel after the service has started, you may remain liable for the full agreed minimum term or for charges incurred up to the effective termination date, depending on the arrangement. Any refund, if due, may be reduced by reasonable administrative or processing costs. We may cancel a booking before commencement where we are unable to provide the service, where legal compliance requires it, or where you have failed to meet our booking requirements.

We may terminate the agreement immediately, or on reasonable notice where appropriate, if you materially breach these terms, fail to pay, store prohibited goods, create a safety risk, or use the service in a manner that may damage our premises or the rights of others. On termination, you must remove all goods immediately or within the period we specify. If you do not do so, we may arrange removal, sale, disposal, or other lawful action, and you will be responsible for the associated costs, unless the law requires otherwise.

6. Liability and Risk

Use of storage is at your own risk except where loss or damage is caused by our proven negligence or a breach of our legal duties that cannot be excluded. We do not guarantee the absolute security of the premises, nor do we insure your goods. You are strongly encouraged to arrange your own insurance cover for the full replacement value of stored items. To the fullest extent permitted by law, we are not liable for loss arising from ordinary wear and tear, deterioration, mould, rust, damp, inherent defects, insufficient packaging, vermin, acts or omissions of third parties, force majeure events, or your failure to comply with these terms.

Where we are legally responsible for loss or damage, our liability will be limited to the lesser of the actual proven loss or the amount recoverable under any applicable insurance or statutory limit, except where such limitation is prohibited by law. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational damage. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Access and Security

• You must take reasonable steps to secure your lock, key, code, or access device.
• You must not allow unauthorised persons to enter the storage area on your behalf.
• Any loss of access credentials must be reported promptly so security can be managed.

We may require identity checks before providing access or assistance, and we may decline access where we have genuine security concerns.

7. Waste Regulations and Prohibited Disposal

Customers must comply with all applicable waste and environmental regulations when using the storage service. You must not leave rubbish, unwanted packaging, hazardous waste, or discarded materials in the storage unit, common areas, or on the premises unless specifically permitted. If you wish to dispose of items, you must use lawful disposal channels and any applicable recycling or waste transfer arrangements. The storage facility is not to be used as a dumping ground for domestic, commercial, or industrial waste. Any breach of waste rules may result in cleaning charges, removal costs, and reporting to authorities where required.

Any goods that are contaminated, leaking, infested, decomposing, or otherwise unlawful to store or dispose of through ordinary channels must be removed immediately at your cost. You are responsible for ensuring that the transport, handling, and disposal of your items comply with environmental law, duty of care obligations, and local waste management requirements. If we reasonably believe waste or prohibited material has been left at the facility, we may remove it, arrange disposal, and recover the full costs from you. These rights apply whether the items were left intentionally or through neglect.

8. Indemnity

You agree to indemnify us against losses, liabilities, claims, costs, and expenses arising from your breach of these terms, your unlawful acts, your negligence, or the conduct of anyone you permit to access the storage service. This includes reasonable legal and enforcement costs, cleaning costs, disposal costs, and any third-party claims caused by your goods or your use of the facility. This indemnity does not apply where the loss is caused by our own negligence or by matters for which we cannot lawfully seek indemnity under UK law.

9. Variation of Terms

We may update these service terms from time to time for legal, operational, or commercial reasons. The most recent version will apply to new bookings and, where appropriate, to ongoing agreements after reasonable notice. If a change materially affects your rights or obligations, we will aim to give advance notice where practical. Continued use of the storage service after a change takes effect will be treated as acceptance of the updated terms unless the law requires your express consent.

10. Notices

Any notice given under these terms must be in writing and delivered by a method we reasonably accept, which may include email or other electronic communication where agreed. Notices are deemed received when sent, if not returned as undeliverable, or when otherwise confirmed under the relevant communication method. You are responsible for keeping your contact details up to date so that important service communications can reach you in a timely manner. Failure to read a notice does not prevent it from taking effect where properly sent.

11. Severability and No Waiver

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remainder will continue in force. Any failure or delay by us in enforcing a right under these terms does not waive that right or any other right. A waiver will only be effective if made in writing and signed by an authorised representative of Stjamess Storage.

These terms, together with the booking confirmation and any written amendments, form the entire agreement between you and Stjamess Storage concerning the relevant storage service. They replace any prior statements, discussions, or understandings about the same subject matter, except where the law requires otherwise. You acknowledge that you have entered into the agreement in reliance on the terms set out here and not on any statement not expressly included in writing. This helps ensure that storage services are used fairly, consistently, and with clear responsibility on both sides.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the storage service, these terms, or any non-contractual obligations relating to them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If you are a consumer, nothing in this clause affects any rights you may have under mandatory consumer protection legislation. If you are a business customer, you agree that the courts of England and Wales are the appropriate forum for resolving disputes.

By using Stjamess Storage, you confirm that you understand and accept these service terms and conditions. These provisions are designed to support a secure, lawful, and transparent storage arrangement, while setting clear expectations around payment, cancellations, liability, waste handling, and the overall conduct of the service. For avoidance of doubt, the terms apply equally to storage, self-storage, and related storage service arrangements offered under the Stjamess Storage name, subject always to the specific details of your booking and any mandatory legal rights that cannot be excluded.